Telecom companies are increasingly focused on growing their revenue within the competitive domain. The opportunity for these companies in such an environment lies in the relentless focus on serving customer demands, including delivering value added services, high definition videos, cloud computing solutions etc.
Telecom companies are increasingly focused on growing their revenue within the competitive domain. The opportunity for these companies in such an environment lies in the relentless focus on serving customer demands, including delivering value added services, high definition videos, cloud computing solutions etc.
With a major infrastructure already in place, Telecom companies are competing for an advantage and there has been more concentration towards value added services. Such solutions need deeper investment and adoption based on technological advancements. Open Source and cloud computing are examples of trends that can drive monetization and innovation in the Telecom industry. CIGNEX Datamatics help telecommunication companies adopt processes, mobility, data integration and analysis that can aid in delivering these values to the customers.
CIGNEX Datamatics Offerings in Telecommunication
- Content Solutions for Telecommunication: Content Solutions can provide visibility and proven processes to operational and transactional activities. For example, managing successful contracts/projects with device vendors or service providers requires solutions such as contract lifecycle management or billing solutions for customer facing services.
- Portals for Telecommunication: From customer facing websites and information portals to operational activities through vendor network sites, telecom communities need front-end applications with rich and easy to use interfaces. Using Portals they can also add key features like message boards, personalization, and tools that enable easier collaboration. They can use portals as an incubation chamber for their value added services with social media and interactive features along with tools to measure and track the collaboration and campaign activity.
- Managed Cloud Services for Telecommunication: Telecom companies can reduce their IT investments by hosting their services though the cloud environment. Adoption of cloud technology can not only reduce network and maintenance overhead but also help channel towards more key IT activities and provide companies a competitive advantage.
- Big Data for Telecommunication: The Telecom industry has been sitting on a huge amount of data that is being aggregated at a day to day level. More advanced business intelligence can help drive the marketing activities full throttle. There would be analytics with regard to customer insights, delivery modes, service quality and online influence. Big Data can provide high impact in decision making and improve profitability in the industry.
