CIGNEX Datamatics supports customers around the world by creating stable, high-performing SAP environments.

With a unique approach to remote managed services CIGNEX Datamatics makes it possible to obtain affordable, high-quality SAP technical administration and support from its Global Support   Model which utilizes the FLAT WORLD optimally for its customers . CIGNEX Datamatics’s expert Basis and SAP Netweaver consultants deliver obvious value through their proactive approach to administration and troubleshooting:

• Alleviate stress in your IT department and allow internal staff to focus on more strategic activities
• Achieve a lower total cost of ownership with a stable environment, fewer issues and faster issue resolution when they do occur
• Improve business performance and your End-User experience with a highly optimized, responsive SAP environment

Flexible Solutions

Every business has different needs, which is why CIGNEX Datamatics provides a flexible range of SAP out-tasking solutions that cover any number of situations

• Support for an entire environment or a single landscape
• Complete out-tasking of your SAP administration
• Support for a few hours per week without the cost of a full time employee
• Short-term coverage for staff on vacation
• After-hours support

CIGNEX Datamatics’s SAP technical managed services incorporate:

• 24x7 support of production environments
• Proactive daily monitoring of systems
• Customized operations reporting of system performance
• Regular operating system, database and SAP R/3 or SAP NetWeaver maintenance including:
  
  • Backup and recovery
  • Change and Transport System management
  • Client maintenance (client copies and refreshes)
  • Notes, support packs
  • Tuning
• Technical problem handling to ensure that your technical issues are logged, escalated and resolved in a timely manner.

Expert Support from a Dedicated Team

We provide you with a team of expert consultants from our  Center of Excellence. Your CIGNEX Datamatics team is dedicated to your environment and invested in building an ongoing relationship. They develop a thorough understanding of your environment, which provides a seamless interaction between your team and ours. This facilitates daily administration, speeds issue resolution and improves strategic planning.

When you work with one of our dedicated teams you leverage their extensive experience and insight. CIGNEX Datamatics is one of the largest and oldest managed service providers in the nation with a 100% focus on SAP technology. This gives our consultants an edge; they have a depth and breadth of expertise across the full range of SAP applications, releases and platforms.

Accessibility – 24x7 Expert Support

In the event of a production issue, CIGNEX Datamatics provides 24x7 direct access to the largest team of SAP technical consultants in the nation. Whether you call at 2:00 p.m. or 2:00 a.m., you will speak directly with a member of your CIGNEX Datamatics team who has specific knowledge of your SAP landscape. With no help desk queues and no need to bring a stranger up to speed on your environment, you benefit from fast issue resolution.  

Affordability – Fixed-Price Support

Affordable out-tasking can be achieved without off-shoring or sacrificing quality. CIGNEX Datamatics’s pioneering remote managed service model leverages expert consultants for greater efficiency. Our remote service model doesn’t incur travel expenses and these savings are passed on to our clients. Fixed pricing ensures that you know what to expect every month and helps to create a partnership that facilities confidence and stability.

Quality – SAP Certified

The quality of CIGNEX Datamatics’s services is backed with an SAP partnership. CIGNEX Datamatics observes a strict adherence to internal controls and safeguards when we host or process data belonging to our clients. CIGNEX Datamatics is also regularly audited by SAP AG to assess the quality of our infrastructure and methodology for managed services.

SAP Basis – Center of Excellence

CIGNEX Datamatics has a dedicated SAP Basis Center of Excellence (CoE). The CoE has excellent infrastructure and dedicated SAP licenses to work on various SAP Products and technologies for research on processes and products. Customers can also use CIGNEX Datamatics COEs for research and proof of concepts to develop better understanding. of the technology and trends in this area. . This team works very closely with our SAP Netweaver CoE, Global Services Group and Solution center to  bring best in class solutions. The working of  CIGNEX Datamatics’s Center of Excellence is on lines of SAP Competency centers – we install, upgrade, migrate SAP applications on various platform to come up with  streamlined process which help our customers to reduce their time of installations/upgrades.

Basis & Technical Services

CIGNEX Datamatics has expertise in almost all SAP Suite of products for Basis Services. i.e R/3, ECC, Netweaver based system with ABAP &/or Java Stack such as Portal, BI,MDM, PI, Solution Manager etc. The Basis Services include

• Expert Support
• Technical Implementation
• Technical Upgrade
• Upgrade to Enhancement  Packages
• Archiving
• Capacity Planning
• Disaster Recovery
• OS/DB Migration
• Performance Tuning
• Project Staffing

SAP Data Volume Management Service (Archiving focus)

As databases grow, organizations face the challenge of managing them efficiently. In addition, there is the issue of optimizing applications for critical business performance.

CIGNEX Datamatics  offers the SAP Data Management service, which precisely caters to such businesses.

SAP Data Management services - key components:

• Data avoidance
• Data summarization
• Data deletion
• Data archiving
• Integration with Content Management Services for Archived Data Management.
• DART for reporting
• Expertise in  SAP ILM Solution