CIGNEX Datamatics believes application outsourcing isn’t about what you can subtract from a business. It’s about what you can add. Like a partner completely synchronized with your overall business objectives. Or process excellence that exceeds what you can do on your own.

Balancing cost cutting with business growth

Through Application Outsourcing, we industrialize application development, maintenance and support to align IT investments with a client’s strategic imperatives and can reduce costs by as much as 50 percent.

And we provide “more.” Application Outsourcing can create new business value through optimization of application portfolios, improved ROI and decreased total cost of ownership – all while improving quality by 50 percent or more and increasing productivity by more than 40 percent.

For more than 20 years, CIGNEX Datamatics Core team has worked with more than 300 organizations around the world to enable high performance through application outsourcing. Our services are multi-dimensional to meet your every business need:

Services: We take fresh approaches to application development and application management and offer a flexible spectrum of application outsourcing solutions. You can choose production support and application maintenance services or broaden the scope to include application testing, enhancements, upgrades, comprehensive application development or legacy modernization.

Breadth of applications: We can focus on a single application, a group of applications or an entire portfolio of software applications. And we have deep skills and experience in all leading business packaged applications as well as custom and industry applications.

Business model: We tailor our outsourcing engagements to meet your specific needs, carefully considering size and complexity. Whether providing one skilled IT professional to supplement your staff or engaging in a strategic partnership to drive business outcomes, we can support your full range of IT needs.

Service Details

CIGNEX Datamatics takes application outsourcing to the next level, helping to increase value derived from limited IT investments. Some of the application outsourcing solutions CIGNEX Datamatics offers includes:

• Application management – ongoing support of an existing set of applications.
• Application development and maintenance – full scope of development, implementation and ongoing management services for new and existing applications.
• SAP application outsourcing – enhancement and ongoing management services for SAP applications.Details mentioned below….
• Transformational application outsourcing – detailed focus on the “transformation” of an organization’s IT capability to more effectively enable strategic business objectives.
• Design, build, run – managing a new custom or packaged application beyond the initial implementation.

We also offer niche solutions aligned to our clients' specific business needs:

• Application testing – application testing execution and management services by providing the right mix of testing processes, assets and dedicated testing professionals.
• Capacity services – provision of IT professionals to support development, testing and/or maintenance activities.
• Captive services – provision of IT professionals to support clients in the set-up and/or ongoing management of their own offshore units or “Captive Centers”.
• Legacy modernization – maximizing business value while minimizing total cost of ownership through optimization and consolidation of target application portfolio.
• Contractor consolidation – managing and “rationalizing” the various technology vendors and contractors within an application outsourcing function

SAP application outsourcing

CIGNEX Datamatics’s Application Management Services will help you get the most out of your ERP investment.   Our expertise will help you to improve, optimize and manage your SAP application environment.  
 
CIGNEX Datamatics’s outsourced solution offering encompasses four key groups. Customers have the flexibility to combine one or more of these groups.

• Help Desk
  
  • Level 0-3
  • Job Monitoring and Escalation
• Application Support
  
  • Business Process Support
  • Application Configuration Support
• Technical Support
  
  • RICE Development & Maintenance
  • SAP Infrastructure and Basis Support
• Integration Layer Support
  
  • SOA  & Netweaver

Our value based framework focuses on a continuous improvement methodology to continuously align quality with business process improvements which are triggered by our applications support team.