Overview

Organizations move their applications to Support and Maintenance after its successful launch and stability. However, real business value of the application can be realized only when it works effectively post-deployment stage. At this stage, organizations run into the challenges of finding skilled resource and/or their time for the day-to-day Support and Maintenance activities since development team moves to new project.

Here are few typical business needs and challenges

  • Need to have applications monitored round-the-clock
  • To keep support and maintenance cost lower or at par with development cost
  • Challenging to find resources or skills to support, manage and monitor applications
  • Missing detailed documentation of application

CIGNEX Datamatics provides Application Management Services (AMS) to ensure your applications are running with nearly zero downtime. Our team ensures to enhance and extend the life of the applications and lets you focus on strategic and new applications/projects initiatives. We have an experience and expertise of supporting over 100 clients with open source products (Liferay, Alfresco, MongoDB, Magento, Drupal etc.) based applications with our onsite and off-shore teams.

Read more about our Liferay Application Support, Alfresco Application Support, MongoDB Application Support

Here are few examples of application management services

  • Semiconductor Company – Support and maintenance including managed cloud services (AWS) of 5 websites (multiple languages)
  • US based financial firm - Managing (24*7) multiple applications
  • UK based internet service provider - Managing (3:30am – 12:30pm GMT) company website for
  • Global distributor and supplier of research laboratory products - Support and Monitoring global intranet
  • Leading service provider for location based services – 30% reduction in infrastructure investments

Approach

Understand

Understand your business needs and priorities

Assess & Analysis

Baseline, service and SLA offering, plans

Define

SLA, Readiness statement, Shadow

Commence

Take complete ownership

Monitor

Services as per SLA, progress in application stability and management

Benefits

Benefits

  • Quality Services
    • Faster resolution
    • Proactive monitoring
    • Single point of contact
    • Compliant processes
  • Timely Deployments
  • Off-peak hours support
  • Best patch management practices
  • Reduced operating costs up-to 80%
  • Increased ROI

AMS Covers

  • Support & Maintenance
  • Troubleshooting & Bug fixes
  • Upgrade & Data migration
  • Performance monitoring
  • Enhancements & Customizations
  • Application monitoring
  • Product EOL services

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