Overview

i-Bridge is a non-invasive robotic process automation platform that can automate a series of manual data processing tasks. It seamlessly runs across your enterprise applications irrespective of the technology and captures and transforms information with high accuracy.

In short, i-Bridge is your automated employee that leverages a series of rules and instructions to mimic an actual one.

Enterprises are increasingly moving away to decentralized IT systems as we are seeing increased spending to advanced technology. Forrester estimates that, by 2021, there will be over 4 million robots doing office and administrative and sales and related tasks.

Hence, automation would be a key factor in driving innovation and operational efficiency.  Process automation will be the preferred way for Insurance, Financial Services, Customer Service, Accounting and Human Resources to expedite transactional activities.

i-Bridge platform is flexible and can be easily be made compatible to every function or job across business process management for  any verticals be it Healthcare, Banking, Insurance or Manufacturing and High Tech.

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Features of i-Bridge

  1. Non-Invasive: i-Bridge runs on a desktop application, DMS platforms, workflow engine, ERPs and your legacy platforms. Any process & agnostic to the Industry …
  2. Data porting across environments: i-Bridge can easily capture and move data from one application to another. It can utilize multiple applications (two or more) at the same time, be it an excel file or a complex ERP or Citrix based system
  3. Reliability: Upon system integration, i-Bridge is tested for correspondence with user specifications. It mimics the human actions & manages the exceptions like human being. It sends alerts to the user for exception
  4. Adaptability: Architected to easily acclimatize to various sources, goals and environments
  5. Intelligence: It manages the response speed of the application and accordingly performs next steps. It also has its own checks and balances to analyze the end result as success or failure. It also intimate required stakeholders through mail.
  6. Dependency on IT – You don’t need IT team’s frequent interventions w.r.t rights and permissions as the system is quite non-invasive and traverses through front end access and validations

Selected Use Cases of i-Bridge

Selected use cases of processes in Banking and Financial Services that has been automated using i-Bridge

Automation to capture data from trade finance documents like customer request letter, covering schedule, invoice, Bill of exchange,  Bill of lading,  goods receivable,  Letter of credit, Bill of entry etc. for a leading Multinational Bank

Banks deploy their experienced and skilled staff to do ATM transaction reconciliation and customer dispute resolution. This work involves extracting relevant data from varied systems and data sources, searching through the transactions and identifying unmatched and exceptional entries, comparing balances and amounts of transactions, other details and locating the exact nature and reason of exception. The reason could be error on the part of customer, vendor, bank staff or malfunctioning of ATM, network or even an attempt to defraud using skimming and other methods. If not resolved promptly, these exceptions pose a risk of financial loss to the involved party, dissatisfaction among customers and ultimately loss of business. It also involves non-compliance of stipulated standards and practices and Penalties attached to it.

i-Bridge automatically waves off the charges for customers on their credit/debit card based on their service request. After logging into their core system it follows a list of validations (eg: has there been reversals in the past, required credentials for reversal of charges etc.) and proceeds with process. i-Bridge was seamlessly integrated with the banking system of the International Financial Services Company

For an International Bank, i-Bridge executes a complete workflow of customer servicing through email automation. On receiving the customer request via email, i-Bridge parses the information and comprehends the requirement. After sending an automated acknowledgement, it leverages its understanding of FAQs to create an internal workflow and to take desired action.

Benefits of i-Bridge

  1. Improved Performance – The primary benefit of i-Bridge is the time and cost saving by automating data processing thereby reducing manual intervention. Employees at these automated touchpoints can therefore focus on core business activities contributing to overall productivity
  2. High Quality – To Err is human, but not for machines. i-Bridge can significantly improve the quality of output over time. Not to mention the high level of validations placed during transfer of data would potentially contribute to increase the accuracy.
  3. Improved Turnaround time (TAT): Some of the processes has reduced TAT from 48 Hours to 2 hours with Zero error. It results to Improved Customer Experience, quick customer on-boarding.