Maintenance

With CIGNEX Datamatics, existing environments don't have to be thrown out or completely overhauled. We can help our customers integrate Open Source at the right pace, and extend the life of the infrastructure they've invested in.
 
CIGNEX Datamatics understands that integrating legacy systems into new Open Source applications is a critical element in any successful deployment. CIGNEX Datamatics offers integration adapters for connection into databases, communication middleware, or other software environments. In addition, we have application adapters for interfacing with packaged application modules. Our integration services ensure our customers can:

• Take advantage of existing assets to increase re-use of process
• Enable technology innovation without affecting other systems
• Simplify integration by enabling loose coupling between processes
• Protect significant investments and facilitate an orderly transition to Open Source environments

Support

CIGNEX Datamatics can provide onsite, online, or phone support for our solutions as well as other Open Source products our customers are using.
 
Support for Open Source applications is not only readily available, but it is often vastly superior to the support provided by proprietary vendors. To provide maximum flexibility, CIGNEX Datamatics offers a range of support options:

• Long-term technical support through our own resources
• Primary technical support through the Open Source platform vendor
• Community support alternatives

This range of support options, combined with the direct access customers have to Open Source code itself, ensures faster, more complete support than is currently available with proprietary applications.
 
Support features include:

• Maintenance and support for all solutions deployed by CIGNEX Datamatics team
• Limited support for all solutions NOT deployed by CIGNEX Datamatics team
• Support via phone, email, and/or Web
• Expert technical support
• Product bug and patch update notifications
• Training and consulting discounts

CIGNEX Datamatics Support benefits:

• Assistance during every stage of the application lifecycle from design and development, through testing and deployment, to ongoing management and monitoring
• Reduced business and technical risks, enabling effective utilization of our customers' resources
• A greater success rate for Open Source-based projects