Introduction

Due to the sprawl and complexity of distributed SAP infrastructures, technology leaders spend much of their days fixing problems instead of optimizing the performance of service delivery and driving innovation. To help you meet your business objectives and mitigate common SAP Operation challenges, CIGNEX Datamatics has created a vision for a New Enterprise Data Center model that provides a new approach to business and IT service delivery. It is based on a recentralization of the data center and adoption of today’s best practices to help improve service delivery and return on investment, and to help align IT and business objectives. Underpinning this new model are the platform, architecture and service management solutions that CIGNEX Datamatics delivers to help you reduce IT infrastructure complexity, automate operations, reduce IT costs and improve service quality.

CIGNEX Datamatics Solution Manager Service  provides an integrated set of solutions that enable the transformation to a Better Managed  SAP Infrastructure. It enables SAP Infrastructure Monitoring, Business Process Monitoring  and  other best practices. It can help provide the required end-to-end visibility, control and automation for business service delivery and SAP infrastructure management.

CIGNEX Datamatics Solution Manager Service  Center delivers these unique service management capabilities and solutions for Managing SAP Operations. This tightly integrated portfolio of solutions substantially improves the management of SAP environments and enables you to centralize, streamline and automate critical management processes, as well as to align IT objectives with business objectives. In addition, it allows you to leverage the operational advantages of the Solution Manager System by establishing a centralized, enterprise-wide service management hub, giving you the ability to host your critical service management tools on this highly reliable, available and secure  platform.

CIGNEX Datamatics Solution Manager Service can help you reduce the overall cost of IT by transforming your SAP Operations from a reactive, resource focus to a business-driven, proactive service focus.
 

IT challenges

Complex business processes are delivered across heterogeneous applications and various SAP Products and systems which are managed by technology experts that are grouped by operational domains and platforms. These domains and platforms typically are managed in isolated silos because of a lack of standardized and integrated IT management processes across the entire environment.

Large inefficiencies are generated at the enterprise level as each silo is managed to different performance levels, as management process maturity varies throughout the environment, and as a lack of common information hinders communication and coordination across silos. As phone calls are made to gather relevant information for root cause analysis, mean time to problem resolution is increased, leading to a higher rate of failed client interactions. This situation leads to technology leaders jumping from one crisis to the next to resolve problems in service delivery, leaving no time for them to focus on driving innovation to improve competitiveness.

Traditional service management tools aim to help organizations better manage their IT infrastructures by providing the ability to break down silos and establish standardized processes and procedures to manage their IT resources. However, there are two issues with the traditional service management approach. First, traditional service management tools are typically limited in the number of operating system platforms and SAP Products supported. This can limit an organization’s options and flexibility on where to host a centralized service management hub, and can even limit which platforms service management can be applied to.

Second, while traditional service management tools are focused on IT resources and IT management processes, they often ignore integration with business services and processes. This can lead to an incomplete transformation of the data center, and to enterprises falling short of achieving the full potential of the New Enterprise Data Center model.

Third, these tools are expensive to implement as the licenses cost involved are for each server instances with long learning curve due to proprietary nature of control. Solution Manager comes free to all customers and provides homogenization for managing various SAP Products on heterogeneous platforms.

AGS Solution Manager Service can help you minimize traditional IT management silos by providing you with the flexibility to implement Solution Manager Solution for distributed systems and complex SAP Landscapes.

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