Support

CIGNEX can provide onsite, online, or phone support for our solutions as well as other open source products our customers are using.

Support for open source applications is not only readily available, but it is often vastly superior to the support provided by proprietary vendors. To provide maximum flexibility, CIGNEX offers a range of support options:

• Long-term technical support through our own resources
• Primary technical support through the open source platform vendor
• Community support alternatives

This range of support options, combined with the direct access customers have to open source code itself, ensures faster, more complete support than is currently available with proprietary applications.

Support features include:

• Maintenance and support for all solutions deployed by CIGNEX team
• Limited support for all solutions NOT deployed by CIGNEX team
• Support via phone, email, and/or Web
• Expert technical support
• Product bug and patch update notifications
• Training and consulting discounts

CIGNEX Support benefits:

• Assistance during every stage of the application lifecycle � from design and development, through testing and deployment, to ongoing management and monitoring
• Reduced business and technical risks, enabling effective utilization of our customers' resources
• A greater success rate for open source-based projects