Overview

Medallia – A Software-as-a-Service application helps organizations to capture customer feedback from everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere to improve their performance.

With CIGNEX Datamatics’ Medallia expertise you can analyze pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.

By pairing Medallia’s powerful customer experience platform with our in-depth understanding of customer strategy & design as well as employee experience, we can help you go beyond the data to build individual relationships with your customers & employees and create brand advocates for life.

Our Medallia services range from Customer Experience advisory to implementation and ongoing managed services.

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Why Medallia?

Engage Every Customer

Effortlessly connect with your customers at any point in their journey

Optimize Every Experience

Model and instrument every touchpoint via analytic tools and dashboards

Activate Every Employee

Drive real-time collaboration and accountability across the company

Transform Your Company

Stay confident with the only enterprise grade platform that can wire your organization

Offerings

From Medallia platform design to managing the Customer Experience Management platform, we deliver high impact services designed to unlock the power of Medallia and unleash full potential of the platform you have invested in.
Medallia Consulting

With our consulting services, we create roadmap for implementation which takes our clients from strategy & development to deployment & support

Medallia Program Design

Our Medallia Program designers have expertise in designing a Costumer Experience Program that best fits your company and ensure that all your customer journeys are covered

Medallia Implementation

With our iterative implementation methodology, we can implement Medallia’s Customer Experience cloud-based platform through an efficient and effective approach for exceptional service delivery

Medallia Integration

Our Medallia integration experts can help you integrate Medallia with a wide range of application platforms and technologies like Salesforce, ServiceNow, Google Analytics and much more.

Medallia Managed Services

Post implementation, with our Medallia service experts you can ensure that the program continues to stay in path of success & delivers the expected business objectives

Medallia Professional Services

Engage us to hire a team of Medallia experts who can help you successfully implement & deliver your experience management projects

CIGNEX Datamatics’ Advantage

  • Domain Expertise
    • Our Medallia experts have experience in delivering solutions across various verticals and can help you leverage full potential of Medallia for your business growth
  • Integration Expertise
    • Fully integrate Medallia with various CRM, Helpdesk, ERP and other critical systems with our proven integration expertise and tools
  • Team Strength
    • Ramping up strength on Medallia with adequate knowledge base and resources
  • Customer & Employee Know how Experience
    • Years of experience in creating customer and employee experiences on various technologies across verticals