In the world of business, being ahead of the competition is a key to success. In today’s time, technology has played the most critical role in increasing customer engagement, streamlining the process, boosting business productivity, and accelerating employee satisfaction.  

Companies that do not stay updated with technology will not survive the competition.

RPA (Robotic Process Automation) is a technological advancement that employs software bots to handle repetitive tasks; typically, those having a set pattern of work. According to recent studies, due to the high practical usability of the process, it is likely to increase by 33.6% by 2027.

How RPA propels the HR function?

Robotic Process Automation (RPA) is creating a revolution and is one of the hot topics that rules the industries today. Recently, Global Market Insight, Inc. stated that the Robotic Process Automation Market size is set to exceed USD 5 Billion by the year 2024.

Researchers at Hadoop estimate that the potential savings that companies will experience with RPA by 2025, is between $5 trillion to $7 trillion, with tasks performed equaling the output of 140 million.

But what about your organization? Have you started RPA adoption, or are considering the idea of cost-saving and efficiency using RPA?

In case your answers are affirmative, here are four guidelines outlined by our RPA specialists who will give you a comprehensive understanding on the approaches to effectively include and execute RPA into your business processes.

Robotic Process Automation (RPA) Process Mining is being adopted by various organizations to understand how they can automate their Finance, Business Operations, Customer Support, IT and HR processes to improve their business efficiency. The concept of Process Mining originated in academics but is now occupying an influential space in business and changing the way things were done in the past. RPA Process Mining has become crucial to achieve successful RPA implementation and operational smoothness in large organizations. Therefore, let’s understand the ways that can be used to Improve Operational Efficiency with Process Mining.

This article will be bringing light to the ways that you can use to improve your operational Efficiency using RPA Process Mining.

Creating Process Transparency

Recently, a study conducted by Health Leaders furnished findings that 3 out of 4 hospitals and health organizations consider ‘excessive expenditure’ and ‘inefficiency’ as two of their top most pain points.

Since the inception of Robotic Process Automation, manifold verticals such as the Banking, Manufacturing, Telecommunication, etc., have seen a rapid transformational trend.

Likewise, the introduction of RPA in the healthcare industry has definitely helped in revolutionizing the sector.

While preparing the RPA implementation plan, the first thing to consider is the major challenges that would find its way in technical implementation.  While the use of workflow and decision-making technologies has grown over the years, new challenges are arising.

Challenge 1 – Seamless Integrations and Dependent Processes

Major financial institutions are still treading water when it comes to Robotic Process Automation. They are starting small with tightly articulated pilot programs with clear objectives. Often, the primary roadblock in implementation of RPA programs start with qualification of right processes to automate. In this blogpost we explore five areas that you can easily automate using RPA platforms.

1. Accounts Payable

With the announcement of Field Service Lighting, Salesforce has tried to close the gap between the customer calling customer reps, and field person servicing the customer based on the complaint or request. For companies using field service representatives like repair and servicing personnel, this is a valuable tool to boost the overall customer servicing experience.

How it works?

The tool allows maximum productivity from the field service personnel. If suppose, your company sends internet service technicians to service your customer, you need to know which field rep is at which locality/ area, where they need to be dispatched to, and what problem they need to solve at a particular house or office. Salesforce FSL allows just that.

Check out the below recent headlines –

1.  – 13th Aug 2017 - Elon Musk backed OpenAI’s bot defeats champion in Defeats of the Ancients 2 (DOTA2) –
2.  – 15th Mar 2016 – Google’s AlphaGo AI beats world champion in Go

These headlines point to the massive proliferation of Artificial Intelligence in general and Machine Learning in particular in our everyday world.

What is Machine Learning?

RPA is changing the way IT works and software testing automation is the next area BOTS are set to conquer. While automation testing is a buzzing marketplace, often there are multiple test scenarios where brute automation does not work. This can be attributed to multiple challenges:

Every 25 years a major technology shift takes place which portends disruption for mankind for the next 50 to 100 years. We are currently witnessing the powerful impact of a new disruptor and it is simply called Automation. The words that might give you a sense of the disruption to come are "Internet" circa 1990 and possibly "Personal Computer" and "Digital Camera". Automation has the power to upend the traditional ways of doing things and could swiftly change the economic balance the world rests on today. Automation does away with issues like Immigration, lack of manpower, lack of scale for a small country like Singapore and unleashes the power to conquer large markets just like Amazon has done in Retail and Uber is doing to Transport.