Availability: 0-15 days
Monitoring skill set
2-3 years of experience with application monitoring in a global enterprise environment , Strong experience in creation and fine tuning of advanced alerts for monitored nodes.
- Experience in troubleshooting and identifying issues in IT environment.
- Good logical and analytical skills.
- Need to collaborate and coordinate with various global teams like Cloud Operations, Applications and Operations team.
- Good understanding of IT infrastructure.
- Should be comfortable working on shifts 24/7
- Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks.
- Daily / Weekly Report preparation based on the specified format and sending the same to pre-assigned set of recipients.
- Maintain, update and implement the standard escalation procedures in sync with the communication plan
- On time Escalation and Reporting of alerts according to process
- Excellent communication skills to work with developers and L2/L3 support personnel
Solman Skill set
Experienced in setting up a Solution Manager environment ability to configure Solution Manager 7.1 and 7.2 End to End
Process Integration monitoring, Interfaces and connections monitoring using Solution Manager 7.1 or 7.2 , Managed system Configuration of SAP and non-sap systems
Experience monitoring complex SAP landscapes with heterogeneous system integrations
Business Process monitoring setup, Message Flows Technical monitoring setup