Salesforce-ServiceAide Connector App

The app enables complete IT service (incident, problem, change, release & service request) management while being in Salesforce. Usage of this connector will help you reduce the ticket resolution time leading to increased productivity and improved customer satisfaction.

Functionalities available to ServieAide user

  • Getting respective ServiceAide tickets under the accounts matched with ServiceAide tickets
  • Instant information on different columns like status, assignee, requestor, opened and closed date
  • Sorting available in each columns
  • Pagination is available with different records per page
  • Search performed on all columns
  • Facility to jump to ServiceAide directly by clicking on ticket link
  • Adding new tickets and save it into ServiceAide real-time
  • Adding a new worklog to ServiceAide ticket real time

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Major Benefit from the App

Although admin will perform one time setting to connect to one ServiceAide org, but the configuration can be changed to move to another ServiceAide org from the same Salesforce organization by changing the remote site setting and configuration of ServiceAide from home page

CIGNEX Datamatics Advantage

  • Introduction of intuitive functionalities – SMS & email integration
  • Customization to match your organization’s needs
  • Integration with other Service Management/ ticketing tools – ServiceNow, Remedyforce & other ticketing tools
  • Personalized Solution Demo

AppExchange Link

Currently the App is freely available on AppExchange & can be easily downloaded and assessed using your Salesforce & ServiceAide credentials.