Medallia – Next-Gen Customer Engagement Platform
Overview
Medallia – A Software-as-a-Service application helps organizations to capture customer feedback from everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere to improve their performance.
With CIGNEX Datamatics’ Medallia expertise you can analyze pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.
By pairing Medallia’s powerful customer experience platform with our in-depth understanding of customer strategy & design as well as employee experience, we can help you go beyond the data to build individual relationships with your customers & employees and create brand advocates for life.
Our Medallia services range from Customer Experience advisory to implementation and ongoing managed services.
Why Medallia?
Engage Every Customer
Effortlessly connect with your customers at any point in their journey
Optimize Every Experience
Model and instrument every touchpoint via analytic tools and dashboards
Activate Every Employee
Drive real-time collaboration and accountability across the company
Transform Your Company
Stay confident with the only enterprise grade platform that can wire your organization
Offerings
Medallia Consulting
With our consulting services, we create roadmap for implementation which takes our clients from strategy & development to deployment & support
Medallia Program Design
Our Medallia Program designers have expertise in designing a Costumer Experience Program that best fits your company and ensure that all your customer journeys are covered
Medallia Implementation
With our iterative implementation methodology, we can implement Medallia’s Customer Experience cloud-based platform through an efficient and effective approach for exceptional service delivery
Medallia Integration
Our Medallia integration experts can help you integrate Medallia with a wide range of application platforms and technologies like Salesforce, ServiceNow, Google Analytics and much more.
Medallia Managed Services
Post implementation, with our Medallia service experts you can ensure that the program continues to stay in path of success & delivers the expected business objectives
Medallia Professional Services
Engage us to hire a team of Medallia experts who can help you successfully implement & deliver your experience management projects
CIGNEX Datamatics’ Advantage
- Domain Expertise
- Our Medallia experts have experience in delivering solutions across various verticals and can help you leverage full potential of Medallia for your business growth
- Integration Expertise
- Fully integrate Medallia with various CRM, Helpdesk, ERP and other critical systems with our proven integration expertise and tools
- Team Strength
- Ramping up strength on Medallia with adequate knowledge base and resources
- Customer & Employee Know how Experience
- Years of experience in creating customer and employee experiences on various technologies across verticals