The IT Infrastructure Library® (ITIL®) Foundation certification training course provides an insight into the fundamental of the globally adopted framework for IT Service Management. The ITIL Foundation courses focus on basic concepts of the ITIL Service Lifecycle and how it influences IT Service Management across private and public organizations.

Duration: 3 days

Course Content:
  1. Service management as a practice
  2. The ITIL service lifecycle
  3. Generic concepts and definitions
  4. Key principles and models
  5. Processes
  6. Functions
  7. Roles
  8. Technology and architecture