Product Description

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle and this module will also teach you techniques required to develop, manage and integrate service design into the IT Service management process.

The course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

Duration: 3 days

Course Content:
  1. Introduction to service design
  2. Service design principles
  3. Service design processes
  4. Service design technology-related activities
  5. Organizing for service design
  6. Technology considerations
  7. Implementation and improvement of service design
  8. Challenges, risks and critical success factors