Deliver Intelligent & Productive On-site Service with Field Service Lightning

With the announcement of Field Service Lighting, Salesforce has tried to close the gap between the customer calling customer reps, and field person servicing the customer based on the complaint or request. For companies using field service representatives like repair and servicing personnel, this is a valuable tool to boost the overall customer servicing experience. How it works? The tool allows maximum productivity from the field service personnel. If suppose, your company sends internet...


PowerCignexUser , October 03, 2017 | Posted in Salesforce

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Text Classification using Machine Learning

Check out the below recent headlines –  – 13th Aug 2017 - Elon Musk backed OpenAI’s bot defeats champion in Defeats of the Ancients 2 (DOTA2) –  – 15th Mar 2016 – Google’s AlphaGo AI beats world champion in Go These headlines point to the massive proliferation of Artificial Intelligence in general and Machine Learning in particular in our everyday world. What is Machine Learning? At a very high level, Machine Learning is the ability of computers to learn on their...


Yash Badiani, September 18, 2017 | Posted in

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Top 10 features of Salesforce Summer’17 Release

Salesforce has once again introduced a slew of new features to enhance the functionality of the tech solution. This year, the feature upgrades include the Lightning Experience and multiple others described in more than 500 pages of the release document. All these upgrades have the capacity to improve the experience for the users and help in increasing the efficiency with the new interface of Lightning. To help you understand the features of Summer’17 from Salesforce, here are the top 10...


Priyankap Sharma, September 15, 2017 | Posted in Salesforce

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Automate Service Delivery with Salesforce & ITSM (ServiceAide) Integration

Service delivery automation has become the need of the hour for numerous business organizations. Irrespective of their size, extent, and operations, businesses are trying to integrate processes that streamline daily operations, be cost efficient, and sustain business in the face of shrinking margins. Automating service deliveries is one such enabler today. Every business owner wants to accelerate bottom lines, and this can be hastened with the right technologies in place for efficiently and...


PowerCignexUser , July 26, 2017 | Posted in Salesforce

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Building Highly Scalable & Reactive Applications Using the Actor Model

There was a time when scalability meant clustering the database, then came the era of component transaction servers like Jaguar CTS & Microsoft transaction servers. This was followed up by the era of J2EE application servers like WebLogic, WebSphere, JBoss which could be clustered. These application servers were clustered to provide scalability across x axis. Then came in the concept of replicating micro-services on light-weight containers like Docker and there by scaling on y axis. And now...


Muhammed Shakir, July 25, 2017 | Posted in Application Services

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Intranets for Higher Education. How Liferay DXP is a Game Changer

K12, Higher Ed and other learning centers are embracing integrated learning and automated technologies to offer students and teachers with a comprehensive educational experience. But having the right technology is just not enough. It needs to be supported with smart and actionable strategies. On the surface, the objective of an intranet is as an enabler offering relief to the life of users and stakeholders in doing their job. Hence, identifying what right components to choose, what processes...


Rahul Nair, July 19, 2017 | Posted in Portals, Content & Collaboration

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Progressive web apps are changing the way we build applications. For the better!

With battle lines clearly drawn between web applications and mobile applications, progressive web apps are seemingly the middle path that incorporates the best of both worlds. PWAs have reaped benefits for the likes of Google, AliExpress and Flipkart who have reportedly seen 50-100 % increase in retention and conversion rates. Some of the benefits attributed to these apps include- superior user experience by smarter visitor engagements in real world scenarios. Let us sample some ways in...


Shivani Singh, July 14, 2017 | Posted in

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Automated Web Services (API) Testing- Test Aspects and Platform

In the era where Application Programming Interfaces (APIs) are mostly used at core of many web applications, browser applications and mobile applications, it is very important to have API Testing Platform and Framework in place. Regardless of the types of web services (SOAP/REST) and their consumption method, the APIs are required to be tested for functional as well as non-functional aspects. API Functional Testing Aspects- Behavioral API testing ensures that it delivers expected behavior...


Ronak Shah, July 10, 2017 | Posted in Thought Leadership

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Software Testing Automation using UIPath

RPA is changing the way IT works and software testing automation is the next area BOTS are set to conquer. While automation testing is a buzzing marketplace, often there are multiple test scenarios where brute automation does not work. This can be attributed to multiple challenges: Desktop Software – legacy desktop based software are the most challenging candidates for software automation. They pose a unique set of challenges for the testers with their dated interfaces and heterogeneous...


Shivani Singh, June 08, 2017 | Posted in Robotic Process Automation

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Our Salesforce Bootcamp Takeaways

At CIGNEX Datamatics we believe in staying ahead of the knowledge curve. Our learning initiatives help us to discover newer avenues of leveraging technology to service our customers. The recently concluded Salesforce Bootcamp is one such step in this direction. The deep orientation we had with the Salesforce stack of technology solutions has helped us immensely. We can align the best fit Salesforce solutions to your business based on your business needs, support requirements, and budgetary...


Navaneeth Perde, June 08, 2017 | Posted in Salesforce

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