It is highly imperative for corporates to move from outdated development tools to newer ones for enhancing their productivity and capabilities. The...
Salesforce - Driving Digital Innovation in Cloud
Overview
Salesforce, the world’s #1 CRM, offers cloud based applications – Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, Apps Cloud and IoT Cloud– to help enterprises increase productivity and conversions. Salesforce enables better understanding of customer’s personal preferences and helps serving customers better by providing access to past customer interactions, and even identify new sales opportunities by analyzing the best customer purchase histories.
Being a Registered Partner of Salesforce, we bring extensive technology expertise in Sales Cloud, Service Cloud, FinancialForce, Lightning Bolt, Community Cloud, Wave Analytics and Einstein for Artificial Intelligence. This extensive experience enables us to provide an improved CRM implementation experience to our clients which helps them to maximize the usage of systems they have invested in.
We have a strong team of over 40 Salesforce consultants out of which 80% hold architect and consultant level certifications from Salesforce. Our experts work towards assisting our clients in their business needs and enable them to manage sales, marketing, and customer service functions by providing more responsive, intuitive and flexible support.
Our strategic and industry specific understanding of Salesforce implementation/customization allows enterprises to unleash the full potential of Salesforce applications and enables them to:
- Minimize operating costs and achieve faster ROI
- Make insightful decisions
- Accelerate productivity
Salesforce Offerings
CIGNEX Datamatics Salesforce offering portfolio provides end-to-end services with faster time to market at reduced costs to build Customer Success Platform which helps enterprises design and build exceptional cutting-edge customer experiences.
Salesforce Health Assessment
Ask us how we can help YOU adopt Salesforce?
Whether it’s a new Salesforce initiative or enhancement of a decreased system, our Salesforce Health Check is a comprehensive assessment service that can help you
- Salesforce Health Check – Analyze your system’s overall health
- Receive recommendations & solutions on how to improve Salesforce CRM Performance
Salesforce Consulting Services
With our Salesforce consultants, we can be your Salesforce Consulting partner & create a roadmap for implementation which would take care of all your consulting needs from strategy & development to deployment & support.
Our Salesforce consulting services include:
- Saleforce Lightning Bolt Consulting
- Sales Cloud Consulting
- Service Cloud Consulting
- Force.com Consulting
- FinancialForce Consulting
- Marketing Cloud Consulting
- Wave Analytics Consulting
Salesforce Implementation Services
With our agile delivery methodology, we align our custom Salesforce development & deployment approach with your unique business model to makes sales acquisition and management faster and more efficient for you.
With our Salesforce implementation, you can
Increase Customer Engagement & Partner Collaboration
Streamline & Optimize Business Functions
Increase RoI with Reduction in License Cost
Salesforce Integration
We have deep expertise in integrating Salesforce with external & internal systems as well as third party systems with Salesforce using SOAP, REST, BULK and Meta Data APIs which are extensible, flexible, secure and efficient.
We can help you with
- SAP Salesforce Integration
- ServiceNow Salesforce Integration
- Heroku Integration
- ERP Salesforce Integration
- Mulesoft Salesforce Integration
- Netsuite Salesforce integration
- ServiceAide Salesforce Integration
- CTI Salesforce Integration
Salesforce Migration
Our Salesforce experts understand the business needs & can successfully migrate to Salesforce Sales from other applications along with designing & implementing custom and workflow applications
With our Salesforce experts, you can carry out
- Salesforce Classic to Lightning Migration
- SugarCRM to Salesforce Migration
- Siebel to Salesforce Migration
- Zoho CRM to Salesforce Migration
Salesforce Support Services
We provide technical support, ongoing advice, enhancements, 24x7 support, and administration of implemented Salesforce solutions as per defined SLAs. You can reach out to us anytime for
- Validation of a deployment
- Suggestions on how to configure your system for high availability and scalability
- Salesforce Performance Evaluation and Tuning
- A walkthrough of new features and how to use them
Salesforce Professional Services
Want to hire Salesforce Experts?
We have a team of certified Salesforce experts who can help you successfully implement & deliver your projects. We can help you with
- Salesforce Administrators
- Salesforce Developers
- Salesforce Project Managers
Solutions
Our Salesforce Expertise
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Community Portal
- Salesforce Digital Marketing Portal
- Salesforce Website integration
- Community Portal
- Wave Analytics
- FinancialForce
- Heroku
- Salesforce Custom Apps
- Einstein for Artificial Intelligence
Featured Use Case
Unified CRM for TAT Reduction in Client On-boarding with Service Cloud for Risk Management & Insurance Services Company
Migration of over 400+ clients from Legacy CRM platform (Siebel, TBA workflow, CS Pro, TeamSite, Oracle RightNow Chat) to Salesforce Service Cloud | Automation of new client on boarding | Enablement of a Knowledge Management platform for 360 degree customer view for faster and relevant service delivery | Optimize operational IT expenditure
- Salesforce Technical Environment: Force.com platform with Service Cloud (Salesforce Classic) | Softphone: Genesys | Email: Microsoft Exchange
- Salesforce Functionalities: Answers & Ideas | Social Service, Communities for Service | Asset/ Knowledge Management | Partner Service Collaboration | Web 2Case | Service Cloud Console | Case, Activities Management | CTI Integration | Contracts & Entitlements | Call Scripting, Live Agent Chat | Solution Management
- Solution Highlights:
- Replaced legacy CRM platforms (Siebel, TBA workflow, CS Pro, TeamSite, Oracle RightNow Chat) with Salesforce
- Multichannel UI enablement with unified Knowledge Management built on Salesforce
- Softphone usage enablement with Genesys
- Client on boarding time reduction from 250 to 50 hours
- Functionality for auto discovery and relevant article suggestion to service agents based on key words
- Ability to monitor case history and trends for each client so as to reduce redundant service requests
Transform Your CRM with Artificial Intelligence
Einstein for AI – An integral part of Salesforce platform enables every user to discover new insights; predicts likely outcomes to power smarter decision making, recommends next steps & automates workflows so you can build meaningful relationships with every customer. At CIGNEX Datamatics, we leverage the predictive power of AI so that the customers can experience the pervasive benefits of automated workflows, timely and relevant suggestions, and adaptive applications throughout every customer touch point across.
- Sales - to help you to sell the right product to the right customer at the right time
- Service - service customers on the right channel by the right agent
- Marketing -to market on the right channel at the right time
- IT – to build predictive smarter apps
Connectors
Enhance Service Delivery with Salesforce-ServiceAide Connector
If you are looking at a way where you can manage your ServiceAide tickets within Salesforce, then this app is for you. Managing tickets within Salesforce will increase agility throughout your organization leading to enhanced service delivery. The connector once installed would enable you to check & update related ServiceAide tickets of respective accounts while being in Salesforce.
Salesforce-ServiceAide Connector will enable you to:
- Have comprehensive IT management within Salesforce
- Gain better control over incident, problem, change, release, service request, and service level management
- Deliver enriched customer experience
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Mobile Enabled CRM for Sales & Service Workforce on the Field
Delivering Omni channel experience to your sales and service teams for them to access right information anytime anywhere can offer tremendous edge in serving customers & closing deals. StreamForce is a Liferay-Salesforce Connector designed with an objective of delivering real time information at the fingertips of your field workforce.
Benefits
- Unlimited customization with Liferay DXP driven App
- Access to information anytime, anywhere- across all devices
- Enhanced user experience for improved collaboration
- Designed to manage high user volumes through horizontal scaling
- Mobile Security at par with a Salesforce app
- Easy to deploy in your existing development environment
CIGNEX Datamatics’ Advantage
Domain Expertise
Our Salesforce experts have extensive experience in delivering solutions across various verticals and can help you leverage full potential of Salesforce functionalities and customize it as per your business needs
Integration Expertise
Fully integrate Salesforce with your marketing, customer service, order management, quoting, ERP, and other critical systems with our proven integration expertise and tools
Faster Time to Rollout
Dramatically reduce configuration and integration time to unlock and modernize back-office systems
Mobility & Analytics
Monitor your business from any mobile device & predict your customer wants and needs based on their past behavior