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Overview

Salesforce, the world’s #1 CRM, offers cloud based applications – Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, Apps Cloud & IoT Cloud– to help enterprises increase productivity and conversions. Salesforce enables better understanding of customer’s personal preferences and helps serving customers better by providing access to past customer interactions, and even identify new sales opportunities by analyzing the best customer purchase histories.

CIGNEX Datamatics Salesforce.com experts bring extensive technology expertise in Sales Cloud, Service Cloud, FinancialForce, Lightning Bolt, Community Cloud, Wave Analytics & Einstein for Artificial Intelligence to assist in all your business needs & enable you to enhance your customer service with more responsive, intuitive & flexible support. Our strategic and industry specific understanding of Salesforce implementation/customization allows enterprises to unleash the full potential of Salesforce applications and enables them to:

  • Minimize operating costs & achieve faster ROI
  • Make insightful decisions
  • Accelerate productivity

Offerings

CIGNEX Datamatics Salesforce offering portfolio provides end-to-end services with faster time to market at reduced costs to build Customer Success Platform which helps enterprises design and build exceptional cutting-edge customer experiences.

Salesforce Assessment

Whether it’s a new Salesforce initiative or enhancement of a decreased system, our Salesforce Health Check is a comprehensive assessment service that helps you check your system’s overall health and provides recommendations on how to improve it


Salesforce Consulting

Our Salesforce consultants create roadmap for implementation which takes our clients from strategy & development to deployment & support


Salesforce Implementation

With our agile delivery methodology, we align our custom Salesforce development & deployment with your unique business model to makes sales acquisition and management faster and more efficient for you


Salesforce Integration

Our deep expertise in building connectors to external systems and extensive experience of integrating various internal as well as third party systems like – SAP, ServiceNow, ERP, Mulesoft, Netsuite & CTI with Salesforce using SOAP, REST, BULK and Meta Data APIs which are extensible, flexible, secure and efficient.


Salesforce Migration

Our Salesforce experts understand the business needs & can successfully migrate Sales and Service Cloud from other applications like Oracle, Microsoft, Siebel & SugarCRM along with designing & implementation of custom and workflow applications on Force.com platform


Salesforce Support

We provide technical support, ongoing advice, enhancements, 24x7 support, and administration of implemented Salesforce solutions as per defined SLAs


Solutions

Our Salesforce Expertise
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Community Portal
  • Salesforce Digital Marketing Portal
  • Salesforce Website integration
  • Community Portal
  • Wave Analytics
  • FinancialForce
  • Heroku
  • Salesforce Custom Apps
  • Einstein for Artificial Intelligence
Featured Use Case

Streamlining Business Functions foran Energy Management & Automation Company

Streamline existing IT landscape by standardizing the on-going development, enhancement and maintenance services around Salesforce landscape.

CIGNEX Datamatics carried a Platform Health Review on their existing Salesforce implementation to standardize on-going development, enhancement & maintenance services which included Sales, Service & Marketing Cloud and functions like Issue Management, Partner Relationship Management, Identity Management & Service Max. With this Consulting services on SFDC coding guidelines & Best practices - Code review, Consistency and Exception handling, Code Reusability, Documentation & Performance as well as review services for Visualforce pages, Apex classes & Triggers, Custom APIs, Workflow & Validation Rules & Key Profiles helped them in -

  • ROI maximization at lower TCO
  • Faster go-to-market & product portfolio expansion
  • Increased productivity using 24x7 support services

Transform Your CRM with Artificial Intelligence

Einstein for AI – An integral part of Salesforce platform enables every user to discover new insights; predicts likely outcomes to power smarter decision making, recommends next steps & automates workflows so you can build meaningful relationships with every customer. At CIGNEX Datamatics, we leverage the predictive power of AI so that the customers can experience the pervasive benefits of automated workflows, timely and relevant suggestions, and adaptive applications throughout every customer touch point  across.

  • Sales - to help you to sell the right product to the right customer at the right time
  • Service - service customers on the right channel by the right agent
  • Marketing -to market on the right channel at the right time
  • IT – to build predictive smarter apps

CIGNEX Datamatics’ Advantage

Domain Expertise

Our Salesforce experts have extensive experience in delivering solutions across various verticals and can help you leverage full potential of Salesforce functionalities and customize it as per your business needs

Integration Expertise

Fully integrate Salesforce with your marketing, customer service, order management, quoting, ERP, and other critical systems with our proven integration expertise and tools

Faster Time to Rollout

Dramatically reduce configuration and integration time to unlock and modernize back-office systems

Mobility & Analytics

Monitor your business from any mobile device & predict your customer wants and needs based on their past behavior

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