Overview

ServiceNow is a cloud-based workflow & automation system which automates enterprise service operations by creating a single system for all business processes within an organization. This system brings together strategy, design, transition and operation with ongoing management that can transform and modernize an enterprise.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle and are used to support functions that include Business Process Management, Case Management, Change Management, Problem Management, Operations and Support.

Services

CIGNEX Datamatics’ ServiceNow offerings leverage this dynamic and powerful technology platform to provide value-added solutions to clients with high velocity at competitive cost.

ServiceNow
Consulting

Our ServiceNow Consulting experts strategize, configure, develop & implement projects within ServiceNow & help you realize the maximum value of your ServiceNow investment


ServiceNow
Development

Our experts would develop, configure & customize the application with good UX by exploiting native ServiceNow capabilities


ServiceNow
Integration

With implementation our experts can help you in integrating ServiceNow with Legacy systems, Open Source systems - Portals & ECM platforms, Intranets, BI tools & dashboards; and other third party systems


ServiceNow
Managed Service

Our expert Managed Services team provides turnkey, around-the-clock support and governance of the ServiceNow platform to help you maximize efficiency


Solutions

How Organizations use ServiceNow?
  • Service Management
  • IT Operations Management
  • IT Business Management
  • Custom Application Development
SOLUTION SPOTLIGHT

Automate Work Processes to Improve Efficiency

CIGNEX Datamatics enabled a leading global pharmaceutical company to automate their business case submission process which was earlier carried out manually. The earlier process had version control & security issues leading to overall inefficiency of intake process causing more time & effort spent in non-value adding activities and follow-ups.

With the new system developed in ServiceNow, a workflow with business rule driven form-based entry, review and approval process is created. The new system also converts the input data into a presentable format, tracks submissions, makes status visible to all parties, extracts all historical business cases for review and generates reports which facilitates the entire business case lifecycle.

Benefits

Self-service

Allows people to select from a catalogue of pre-defined services meaning less time for users to spend on IT administration leading to higher productivity

Automation

Improves speed of service without sacrificing on quality whilst adhering to compliance and governance

Consolidation

Single platform to automate services & forms which provides single view on resources, costs, projects, changes and requests across the enterprise

Financial savings

Streamlined processes removing dependency on manual tasks and the ability to spend more time on strategic business activities and development

Increased satisfaction

Automation & customization with on time support to global users around the clock

Quick turn-around time

Rapid deployment accelerating success

Integrations with Open Source systems

Custom integration with customer portals, ECM tools, eCommerce platform and other management systems