ServiceNow is a cloud-based workflow & automation system which automates enterprise service operations by creating a single system for all business processes within an organization. This system brings together strategy, design, transition and operation with ongoing management that can transform and modernize an enterprise.
ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle and are used to support functions that include Business Process Management, Case Management, Change Management, Problem Management, Operations and Support.
CIGNEX Datamatics’ ServiceNow offerings leverage this dynamic and powerful technology platform to provide value-added solutions to clients with high velocity at competitive cost.
Our ServiceNow Consulting experts strategize, configure, develop & implement projects within ServiceNow & help you realize the maximum value of your ServiceNow investment
Our experts would develop, configure & customize the application with good UX by exploiting native ServiceNow capabilities
With implementation our experts can help you in integrating ServiceNow with Legacy systems, Open Source systems - Portals & ECM platforms, Intranets, BI tools & dashboards; and other third party systems
Our expert Managed Services team provides turnkey, around-the-clock support and governance of the ServiceNow platform to help you maximize efficiency
How Organizations use ServiceNow?
- Service Management
- IT Operations Management
- IT Business Management
- Custom Application Development
Automate Work Processes to Improve Efficiency
CIGNEX Datamatics enabled a leading global pharmaceutical company to automate their business case submission process which was earlier carried out manually. The earlier process had version control & security issues leading to overall inefficiency of intake process causing more time & effort spent in non-value adding activities and follow-ups.With the new system developed in ServiceNow, a workflow with business rule driven form-based entry, review and approval process is created. The new system also converts the input data into a presentable format, tracks submissions, makes status visible to all parties, extracts all historical business cases for review and generates reports which facilitates the entire business case lifecycle.
Allows people to select from a catalogue of pre-defined services meaning less time for users to spend on IT administration leading to higher productivity
Improves speed of service without sacrificing on quality whilst adhering to compliance and governance
Single platform to automate services & forms which provides single view on resources, costs, projects, changes and requests across the enterprise
Streamlined processes removing dependency on manual tasks and the ability to spend more time on strategic business activities and development
Automation & customization with on time support to global users around the clock
Quick turn-around time
Rapid deployment accelerating success
Integrations with Open Source systems
Custom integration with customer portals, ECM tools, eCommerce platform and other management systems