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03 Nov 2015

Modern day businesses face two fundamental challenges – reducing costs and growing revenues. Juxtapose this with the tremendous tech disruptions; what we get as a result are more robust, meaningful, and proven ways of doing business. These include –

1) Better systems of engagement
2) Better systems of experience
3) Better systems of insights

Most of the action is happening in the pure play Open Source segment, as they offer an immediate TCO reduction at multiple levels. In India, Open Source adoption is denoted by some interesting trends, insights and statistics–

1)90% of companies will use Open Source for mission critical applications including big names like Reliance
2)The benefits of Open Source are immense when it comes to flexibility, cost, and control
3)Large insurance corporations have already gained by migrating legacy systems to Open Source, thus savings millions of dollars.

Some key factors that have helped in large scale OS adoption include

1)High performance
3)Lock in freedom
4)Ease of deployment and integration with existing systems
5)Cost reduction
6)Highly secure applications and solutions

What is Digital Transformation?

While the definition varies from one expert to another, we at CIGNEX have tried to make a simpler definition of digital transformation – “Bringing content, insights and experience together to generate value”

Key Elements of Digital Transformation

• Implementing SaaS based SMAC platforms
• Modernizing Legacy Platforms and Systems
• Simplifying IT Application Landscape
• Standardizing Infrastructure
• Building Analytics capabilities
• Bringing Consumerization of IT (Bringing social/gamification concepts to Enterprise)
• Adopting Agile and Learn Fast Methodology

However, before moving ahead with the transformation, you need to know if your existing systems can embrace the full value of Open Source or if any tweaks are needed. And what better way to do that, than utilize our highly evolved OpeRA™ (Open Source Readiness Assessment solution? It helps in assessing the health of IT portfolio of an organization through a structured methodology and identifying opportunities for Digital Transformation and TCO reduction through

- Simplification
- Modernization
- Standardization

We do this in a systematic 3 step process –

a. Assess IT readiness

  • Business Priorities & Strategic context
  • Business Process / Function
  • Application
  • Existing Infrastructure

b.Application Portfolio Assessment

  • Functional Alignment (FA)
  • Technical Health (TH)
  • Operational Maturity (OM)

c.Based on this assessment, we draw up a comprehensive set of opportunities available to client in terms of

  • Value (Criticality and strategic alignment)
  • Risk (Functional, technical, and operational)
  • Cost (Opportunity cost and running cost)

This helps us determine an Open Source Readiness Index and Open Source Software Fitment with a comprehensive set of recommendations.

Successful Case Studies of OpeRA™ implementation

1.  The largest UK based hotel chain with 693,072 rooms with 4732 hotels had the below business need

  • Enable revenues from cross-sell and up-sell
  • Develop a uniform and yet highly visible & consistent brand image
  • Harvest innovation from across the world

We developed a Liferay based portal that brought all divisions from all hotels from all geographies to a single contextual portal that leverages gamification and other crucial functions -

  •  Access to all sales content & tools
  • Dynamic proposal generator
  • Reports on trends with Q&A
  • Measure effectiveness & usage of meeting content
  • Incentive-based rewards
  • Idea management

The hotel chain saw the below outcomes of the digital transformation -

  •  Increased cross-sell/up-sell of conference bookings leading to revenue growth across categories
  •  Increase in CSAT ratings for the hotels
  •  Reduced lead times in on-boarding and subsequent inspection of franchisee properties

2. A Consortium of 18 California counties providing health & human care services needed to transform the way citizen correspondences are stored, managed, indexed, retrieved and archived. It identified the need to move from legacy systems to a central repository that is robust and scalable.

Our Alfresco based ECM was the perfect solution to these challenges. It facilitates high volume data import/export. The Solr Cloud integration provides powerful search capabilities in a single knowledge and idea repository that held 60TB worth of data managing billions of objects.

As an outcome the solution helped save time and human capital costs overheads:

  •  Improved QoS by 70%
  •  Repository designed for horizontal scaling – to scale for billion objects
  • Modular architecture - to replace or integrate new components or applications

3. A $5B global leader in coating products needed to enhance customer engagement by replacing a 12-year old legacy system with a single personalized, collaborative, global e-Commerce platform. We devised a B2B portal with help of Magento and Liferay that also integrated external systems such as SAP and CRM. The solution has an existing capability 5400+ products, 340,000+ users and can process an order in just 3 seconds.


  •  Truly international e-commerce platform for 3 continents
  •  4x increase in order volume within a month of launch
  •  TCO saving of US$5 Million over 3 years

Take the FREE quick  OpeRA™ initial assessment and find out the areas of focus for digital transformation within your organization.  You can also test drive Open Source with a Proof of Concept at US$ 5K.