Boost Customer Service using Artificial Intelligence

Customer experience is rising to become the top priority of many business companies now-a-days. The expectations of these customers with the services provided by an organization are also growing with each passing moment. The need is to have a system that can guarantee improved customer satisfaction, which is where Artificial Intelligence (AI) plays a key-role. With the help historical data, AI is being used to minimize the chances of errors while providing extreme accurate analysis and...


Rebecca Sampson, February 03, 2020 | Posted in Artificial Intelligence and Machine Learning (AI/ML)

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Improving Operational Efficiency with RPA Process Mining

Robotic Process Automation (RPA) Process Mining is being adopted by various organizations to understand how they can automate their Finance, Business Operations, Customer Support, IT and HR processes to improve their business efficiency. The concept of Process Mining originated in academics but is now occupying an influential space in business and changing the way things were done in the past. RPA Process Mining has become crucial to achieve successful RPA implementation and operational...


Rebecca Sampson, January 23, 2020 | Posted in Robotic Process Automation

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Transforming the Healthcare Industry with RPA

Recently, a study conducted by Health Leaders furnished findings that 3 out of 4 hospitals and health organizations consider ‘excessive expenditure’ and ‘inefficiency’ as two of their top most pain points. Since the inception of Robotic Process Automation, manifold verticals such as the Banking, Manufacturing, Telecommunication, etc., have seen a rapid transformational trend. Likewise, the introduction of RPA in the healthcare industry has definitely helped in revolutionizing the sector. As...


Rebecca Sampson, November 14, 2019 | Posted in Robotic Process Automation

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Is Kafka the Next Big Thing in the Banking and Financial Sector?

Nowadays, businesses are seeking innovative methods to digitally transform themselves by utilizing key technologies to promote business intelligence and increase profitability. The terms ‘insights’ and ‘data’ carry much significance and are a crucial aspect to enhancing customer experience. Technologies such as Kafka, benefit organizations across industries in manifold methods. With its real-time streaming data architecture, and real-time analytics feature, Kafka is certainly the talk of the...


Rebecca Sampson, November 11, 2019 | Posted in Stream Processing

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Docker & DevOps – An Introductory Guide

Released on 10 June 2014, a Docker is a container management tool used in DevOps to manage software parts as isolated, self-sufficient containers which can be deployed in continuous integration and continuous delivery.   Docker containers are unable to operate by themselves, they are rather dependable on a DevOps professional to build, run, and assign them. DevOps professionals are additionally needed to automate processes and technologies so that the software is able to deploy to...


Chirag Suthar , November 08, 2019 | Posted in Cloud

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A Short Guide to Natural Language Generation (NLG) – A subdivision of Artificial Intelligence & Machine Learning

  Do you know that your data speaks volumes?  It’s true! The systems used in organizations today are generating phenomenal reports but analyzing those reports and generating actionable insights from them is still a challenge. When information is extracted from text, data sets or other similar sources, it is its weight worth in gold. A plethora of processes can be used in order to generate data-driven insights which could help solve crucial data problems. What is NLG and how can it...


Rebecca Sampson, July 26, 2019 | Posted in

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The Battle between Monoliths & Micro-Services

  As technology leaves its mark with every breakthrough, the world is forced to follow its footsteps in order to remain one step ahead of their competitors and not be left behind. The battle between the Monolithic and the Micro-Services Architectural structure is debatable. But firstly, let us clarify a few pointers. As most research states, the Monolithic Architecture is not outdated. Period. The Monolithic structure is much easier to develop, test, and deploy and is best suited for...


Rebecca Sampson, May 27, 2019 | Posted in

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Test Automation: CI-CD Pipeline

Quality delivery is of prime importance in the Agile world. Even though there are processes, it’s difficult to achieve speed and quality at the same time without automation. Automation is not just QA Automation, but we need combination of QA with deployment activities automation model for high scale delivery which introduces concept of Continuous Integration and Continuous Delivery (CI- CD) pipeline. Here, Deployment pipeline consumes integration pipe. The next sections describe the detailed...


Ananta Dave, September 17, 2018 | Posted in Testing and Test Automation, Cloud

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oAuth 2.0 with Spring Security

Author: Muhammed Shakir Spring security and spring data are among the core modules of spring framework. Spring security supports almost all the aspects of enterprise security that is expected on server side.  Spring security has strong support for oAuth 2.0. As we know, oAuth 2.0 is a token base authentication & authorization mechanism. Here the authorization refers to authorizing the app (angular app / react app / any other browser based app / mobile) to access the protected...


Muhammed Shakir, July 06, 2018 | Posted in Application Services

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oAuth 2.0 – Taking Authentication and Authorization to another level

oAuth 2.0 is a token base authentication & authorization mechanism. Here the authorization refers to authorizing the app (angular app / react app / any other browser based app / mobile) to access the protected resources on the server. These resources are provided through a well-defined REST API by the resource server It must also be noted that it is more than authorizing the app; you may also want to authenticate the user who is using the app. In such a case you will authenticate the...


Muhammed Shakir, June 19, 2018 | Posted in Application Services

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