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MAXIMIZE THE BENEFITS OF YOUR CRITICAL APPLICATIONS

To compete in today’s dynamic world, it is crucial for enterprises to deploy new technologies rapidly to help grow their businesses while controlling IT costs.

At the same time, they have to manage their current application portfolios and maintain essential run-the-business operations while eliminating redundancies and inefficiencies across the enterprise.

CIGNEX’ Application Management Services (AMS) ensure your applications are running with nearly zero downtime. We help enterprises lower their TCO while maintaining visibility and control over applications.

Not only this, we also keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on implementation plans, activities performed and measures introduced.

Experience
20+ years of experience, presently serving over 100+ customers, coupled with highest net promoter score of top 5 suppliers

Proven Capability
Up to 60% - 70% savings on current applications management spend

Engagement Models
Flexible and Scalable engagement and consumption models

Global Delivery
Ability to support large enterprise applications resources delivering consistent service across the globe

Application Management & Support Solutions

We provide omnichannel support, unified services delivery, end-to-end automation, DevOps processes and business-aligned KPIs

 

We can help you resolve issues in your critical applications related to specific misbehaviors, slow request handling, runtime errors, component unavailability and poor data quality.

To provide a smooth switch to upgraded systems, we deliver a comprehensive change management plan where we closely work with your IT team to help them to prepare for the management of updated applications

We can help you maintain the right performance of the applications critical to your enterprise. With thorough monitoring activities, we proactively diagnose and fix evolving slowdowns and failures before they get detected by end users

We manage requests for minor and more substantial app changes, as well as assist with releases of updated application versions

 

We can help you ensure that your applications stay current with changing business needs and goals by conduct a detailed review and modifying applications according to updated business policies, data, and workflows

Approach to Application Support

We follow a step by step approach which is supported by a 24x7 available team of experts who facilitate all service requests and incident reports & streamline their resolutions, thereby improving user satisfaction.

Assessment

Assess your business needs & priorities to deliver a tailor made solution addressing your business needs

Define & Commence

Define service level agreement, readiness statement, SOW for user specific approach, define user acceptance criteria & take complete ownership of the task

Monitor & Support

Enjoy all round support & maintenance service for application services

Applications We Manage

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