Client Overview

US based house of modern luxury lifestyle brands with operation & sales via retail, outlet store & ecommerce website.

Business Need

  • 24 x 7 Application Management & Support Services for solutions built on – ServiceNow, Liferay, J2EE, UiPath & Node.js to
    • Enhance customer experience across platforms
    • Cover more geos (Australia & New Zealand)
  • To engage single for supporting applications platforms based on various technologies to minimize coordination efforts
  • Automate Service Desk Request/ LMS Import Process

Key Features

  • All support activities including higher and lower priority issues
  • Develop enhancements, patches implementation and version upgrade
  • Production support – P2 & P3 incidents
  • Minor enhancement – Adding minor functionality
  • Preventive maintenance – Root-cause analysis for recurring issues
  • Perfective maintenance – Bug fixes, performance tuning & Make recommendations
  • Problem management, tickets identification & resolution
  • Monitor application and implement change in existing system
  • Report Incidents in accordance with incident management process

Benefits

  • Improved application stability and performance
  • Reduced total cost of ownership
  • Automation: Achieved 100% accuracy with file comparison and validation process
  • Automation: Saved 70% time in overall process execution