ServiceNow is a cloud-based workflow & automation system which automates enterprise service operations by creating a single system for all business processes within an organization. This system brings together strategy, design, transition and operation with ongoing management that can transform and modernize an enterprise.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle and are used to support functions that include Business Process Management, Case Management, Change Management, Problem Management, Operations and Support.

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CIGNEX Datamatics’ ServiceNow offerings leverage this dynamic and powerful technology platform to provide value-added solutions to clients with high velocity at competitive cost.


Our ServiceNow Consulting experts strategize, configure, develop & implement projects within ServiceNow & help you realize the maximum value of your ServiceNow investment


Our ServiceNow development experts would develop, configure & customize the application with good UX by exploiting native ServiceNow capabilities


With implementation our ServiceNow experts can help you in integrating ServiceNow with Legacy systems, Open Source systems,Intranets, Jira, SAP, SharePoint, BI tools & dashboards; and other third party systems


Our expert ServiceNow support team provides around-the-clock technical support while the ServiceNow testing experts help you maximize efficiency of your platform


How Organizations use ServiceNow?
  • Service Management
  • ServiceNow Ticketing System
  • ServiceNow Application Development
  • IT Operations Management
  • IT Business Management
  • Custom Application Development
  • ServiceNow Helpdesk Support

Automate Work Processes to Improve Efficiency

CIGNEX Datamatics enabled a leading global pharmaceutical company to automate their business case submission process which was earlier carried out manually. The earlier process had version control & security issues leading to overall inefficiency of intake process causing more time & effort spent in non-value adding activities and follow-ups.

With the new system developed in ServiceNow, a workflow with business rule driven form-based entry, review and approval process is created. The new system also converts the input data into a presentable format, tracks submissions, makes status visible to all parties, extracts all historical business cases for review and generates reports which facilitates the entire business case lifecycle.



Allows people to select from a catalogue of pre-defined services meaning less time for users to spend on IT administration leading to higher productivity


Improves speed of service without sacrificing on quality whilst adhering to compliance and governance


Single platform to automate services & forms which provides single view on resources, costs, projects, changes and requests across the enterprise

Financial savings

Streamlined processes removing dependency on manual tasks and the ability to spend more time on strategic business activities and development

Increased satisfaction

Automation & customization with on time support to global users around the clock

Quick turn-around time

Rapid deployment accelerating success

Integrations with Open Source systems

Custom integration with customer portals, ECM tools, eCommerce platform and other management systems