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14 Nov 2019

Recently, a study conducted by Health Leaders furnished findings that 3 out of 4 hospitals and health organizations consider ‘excessive expenditure’ and ‘inefficiency’ as two of their top most pain points.

Since the inception of Robotic Process Automation, manifold verticals such as the Banking, Manufacturing, Telecommunication, etc., have seen a rapid transformational trend.

Likewise, the introduction of RPA in the healthcare industry has definitely helped in revolutionizing the sector.

As the number of patients increases, healthcare suppliers are questioned to manage inventory amounts, support patient file digitization, optimize meeting planning, and perform accounting and claim to process. Healthcare suppliers worldwide perform various processes and duties such as managing accounting and requests, onboarding patients, delegating medical experts, gathering patient accounts and information, and supplying prescriptions.

Traditionally, these duties were controlled manually, which could be tedious, time-consuming, and error-prone to execute and track these processes along with key functions.

The automation of manual tasks is an important strategy for performance improvement as the healthcare industry continually works to cut costs and improve efficiency.

Leveraging RPA in healthcare will present a feasible solution for several concerns related to the industry. Let’s focus on them.

Simplifying the Planning of Patient Meetings

Patients often plan internet meetings. In the enrollment system, health care organizations must obtain private data, diagnosis, and insurance details. It can be a tedious method to schedule meetings depending on patient information. Patient meetings must also be matched with the schedules of distinct physicians and their hospital accessibility. Then each patient gets the doctors ‘appointment according to their needs.

RPA bots can optimally plan meetings for patients based on diagnosis, place, accessibility of doctors and other requirements. RPA schemes can check patient information for a document to be sent to a representative of the referral leads to solving the order. Additionally, when physicians are unavailable for their appointment, RPA bots can notify patients.

Extraction of Patients Data

RPA instruments can assist healthcare businesses to obtain information from clinical files, both digital and physical. They can automate the search method for the right records through a database and route them to the suitable person within the network of the healthcare company. Data extraction difficulties that healthcare businesses may still encounter while using an AI alternative include:

  • Automating further data recovery measures such as printing or transmitting records for worker use.
  • Speeding up identification times without sacrificing precision.
  • Use metadata to avoid opening files to check them.

RPA software can be trained to detect a document's metadata, such as scanned PDF filenames, their created date, or specific EMR paper ID numbers. Typically, this sort of data is discovered by opening a file or folder's characteristics. Based on the continuity of humans tracking data from time to time, the RPA software can imitate this behavior using its Machine Learning Capabilities.

Financial Management

Revenue Cycle Management in healthcare performs a key part in preserving healthcare providers' long-term effectiveness and profitability. Revenue cycles must be optimized by decreasing the time between shipment and payment of patient facilities. RPA can assist by decreasing the denials of claims and claim timelines for resolution, eliminate manual mistakes and allow quicker transaction processing. The medical accounting method is a multi-step method involving the use of medical codes, request handling with payers, and rehabilitation from the patient's out-of-pocket expenses. It needs both inner as well as external stakeholders to collaborate with each stakeholder's manual information compilation. RPA can help by merging all of each stakeholder's sub-processes into a seamless, centralized system. Medical billing service companies can automate the accounting method for their healthcare provider clients with the assistance of RPA, therefore resulting in considerable time savings.

Implementing Release Instructions

Patients are generally provided prescriptions, medicines, and are needed to follow guidelines for post-discharge to assist them with certain diseases. It is almost difficult for healthcare organizations to check whether nurses handle all the release directions with ease. RPA bots can provide precision instructions for release and give patients reminders about prescription pick-ups.

Hospitals can also notify their clients of future doctor meetings and medical exams by leveraging RPA in healthcare. Also, RPA bots can alert healthcare suppliers to their situation if any person requires further help. To improve the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) results, RPA software is crucial. Through this strategy, health care suppliers can improve the knowledge of their patient, provide superior healthcare, and decrease readmissions.

Hospital Self-Service Terminals

Hospitals have a chance for RPA to automate patient check-in, particularly in their emergency rooms. With displays, they can put up self-service kiosks that enable the customer to log in their data. A scanner may also be on the kiosk to draw an image of the insurance card and identification of the patient if needed. RPA software can then automate the reactions of the kiosk to the patient's feedback, which would incorporate their data into a triage scheme and enable the front office staff to check the data of each patient.


CIGNEX drives innovation and there is no doubt that RPA can be deemed the torchbearer of this effort. Implementation of RPA requires a reasonable amount of time and energy, but goes far beyond, as it helps healthcare providers not only reduce costs but gain efficiency, as well as increase the quality of patient care and much more.

Thinking of adopting RPA within your organization? You’re at the right place. Explore RPA now.