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09 Nov 2022

What is Intelligent Process Automation?

Intelligent Process Automation (IPA) describes the use of Artificial Intelligence and related new technologies, including Computer Vision, Cognitive automation and Machine Learning to Robotic Process Automation. This convergence of technologies augments business value and competitive advantages for your customers.

As businesses strive to improve efficiency and remain competitive, many are turning to Intelligent Process Automation to help them achieve these goals. Intelligent Process Automation is a cutting-edge technology that automates repetitive and high-volume tasks, thereby reducing errors and freeing up employees to focus on more strategic work. Intelligent Process Automation can also help businesses improve their bottom line by reducing labor costs.

Intelligent Process Automation helps businesses to be more efficient, improve customer experience, optimize back office operations, reduce costs and risks, and optimize the work force productivity. Some of the key benefits include-

  • Boost process efficiency
  • Increase in client satisfaction
  • Enhance back office operations
  • Cut down expenses and risks
  • Optimized work force productivity
  • Effective monitoring and fraud detection
  • Product and service innovation

If you're looking for ways to improve your business's operations, Intelligent Process Automation is definitely worth considering. Implementing Intelligent Process Automation can help you achieve greater efficiency, accuracy, and cost savings - all of which can give your business a significant competitive advantage.

Intelligent Process Automation is a form of automation that uses software bots to mimic human actions in order to complete repetitive tasks. This can include tasks such as data entry, forms processing, and email responses.

If you're thinking of implementing Intelligent Process Automation in your business, there are a few things you should keep in mind. First, make sure you have a clear idea of what tasks you want to automate and how much AI you want to use. Second, make sure you have the right infrastructure in place to support an AI-based system.

What Separates Intelligent Process Automation from IT Automation?

Even though automation and artificial intelligence have been around for a while, they are becoming more prevalent in the business world due to advancements in digital technologies, sensors and computing power. Let's take a look at how automation differs from Intelligent Process Automation.

Automation does not simply mean transferring tasks that humans do to machines. It is also changing the way operations and tasks are carried out in business environments. Automation can take many forms, including fixed automation, programmable automation, robotic process automation, robotics, and so on.

Intelligent Process Automation technology is different from traditional IT automation because it uses ML and AI. For example, if a customer fills out an e-form for a new bank account and leaves a section blank or enters incorrect data, the IT system will normally reject the form and flag it for human intervention. However, in the case of Intelligent Process Automation, the system will identify the issue and self-correct without any human intervention. This self-learning and application of intelligence makes businesses more efficient in terms of time and effort while also improving overall customer experience.

How RPA and AI Work Together

There are many similarities between artificial intelligence (AI) and robotic process automation (RPA). Both technologies are becoming increasingly popular, with enterprise installations growing every year. They both have the potential to transform companies striving for digital transformation. And until now, they have both been relegated to silos within organizations, requiring highly skilled practitioners to successfully deploy them.

When used together, AI and RPA technologies result in Intelligent Process Automation that can quickly help businesses process information and make more informed decisions.

There are many reasons to use RPA and AI together in a single package, including-

  • Significantly increasing productivity.
  • Automating tasks that are tedious, agitating, and repetitive, thus freeing up your workforce to focus on more strategic work.
  • Eliminating human error from the workplace.
  • More effectively managing data and saving costs.
  • Gaining complete process transparency through a customized dashboard and reporting support.

The barriers to using AI and RPA technology are rapidly disappearing, making it accessible to a wider range of business users who can benefit from Intelligent Process Automation.

How can Intelligent Process Automation Accelerate Digital Growth

Digital growth is essential for businesses in today's economy. Intelligent Process Automation can help businesses accelerate their digital growth by automating tasks and processes. AI can provide many benefits for businesses, including increased efficiency, improved accuracy, and reduced costs. In addition, AI can help businesses improve their customer service by providing 24/7 support.

Final Thoughts

Intelligent Process Automation is a powerful tool that can benefit any business. If you're thinking of implementing AI in your business, make sure you have a clear idea of what tasks you want to automate and how much AI you want to use. With the right planning and execution, Intelligent Process Automation can help your business save time and money while improving customer service.

Our Intelligent Process Automation capabilities are designed to help organizations accelerate enterprise-wide digital transformation with technologies like artificial intelligence, machine learning, and knowledge-based systems. Together with your business and IT team, our highly qualified automation experts will evaluate your processes readiness and the technology's level of preparation in order to create the best automation workflows and support your company's robotic workforce. Read more about our Intelligent Process Automation capabilities here.