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08 Jun 2016

Technology has entered every facet of life today and every enterprise has successfully implemented it in order to gain competitive edge in the market. One such area where technology has provided huge gains is workforce management. It is not uncommon for companies to tweak their strategies by restructuring their workforce with innovative digital solutions, so that employees all across the globe can collaborate seamlessly without a drop in efficiency or cost savings.

What is ‘digital’ transformation & how we work?

There is no geographical or time barrier among employees all over the world to take and implement strategic decisions for the betterment of the company, using digital means today. Surveys from top enterprises have revealed that for the right workforce transformation in digital era, one has to modify the entire organizational culture that prevails in each company reflecting its growth and improvement. It is the job of the senior management to use and teach the workforce how to use technology to perform every small to big task that makes and alters major decisions in the enterprise.

If you check the mode of working in organizations in last few decades, you can figure out that every aspect, starting from the environment, the workforce, the mindset of employees, and the working style has been profoundly influenced by technology. Everything tends to be online now and employees are slowly but steadily getting transformed in adopting various online channels to elevate their productivity or communication.

For example the entire banking system has now shifted to internet, with netbanking sweeping away over traditional banking systems. So it is imperative for the bank employees to understand and operate the banking software to the fullest. This will ensure that they remain aligned to the bank’s objectives of first-rate customer servicing using technology. This disruption is inevitable because customers today do not wish to take the pain of standing in long queues but instead prefer to get the work done in a few clicks from the comforts of their homes, at a time of their choice.

A silent revolution in progress

Experts believe that in this globally connected world, workforce interactions and work processes are undergoing major transformations, with new technology evolving to get more work done with less effort, time, or money. Thanks to Big Data, speed is considered to be the new intellectual property today and enterprises that are unable to keep the right pace, will surely lose out in the competition. Digital adoption allows employees to communicate and take decisions much faster and better than traditional processes. Customers can be given personal touch with IVR systems that has been analyzed by experts to be the best and fastest ways to process information and cater to their needs.

Data and information is considered to be a prized possession in today’s business world that can create revolutions in their profit margin. Digital adoption for workforce transformation can collect, save, process and implement it in the best possible way in comparison to traditional methods. Computers are replacing human beings with greater efficiency to work and employees are encouraged to use digital tools to process data which allows top management to take the right decision about customers, their buying habits, their choices and preferences.

In the last decade, with the introduction of cloud technologies, mobile communication and social networking, workforce in any organization has undergone severe transformations, because these have created newer roles and skill requirements which every employee has to combat, in order to sustain in the digital era. For example, cloud managers, content and reputations managers, app developers, social media managers, are few new designations that have been introduced in the workforce today, and are in huge demand among new generations.

Providing access to mobiles, PDA’s and laptops to workplace enables the employee to remain connected anywhere anybody, without being physically present and thus breaking geographical boundaries. So now the next gen employee can take decision, or take necessary actions, and keep interacting with customers or colleagues, even outside physical office infrastructure.

The 4 “D” s of Workforce Transformation in Digital era:

• Your workforce must be a Dynamic organization with adaptive employees having tools to accomplish their tasks, technology being with them side by side.
• The workforce must have Deep engagement within the organization, so that you can understand what your customers need, and thus making it more responsive, agile, and effective.
• You must be ready to prepare for Demand generated by customers, and for that one must be able to access data anytime anywhere.
• Capitalize your Data which is one of the most essential resources today to analyze, inform and act upon.

To Conclude

Workplace has thus become a powerful place with digital intervention today. Identifying the right potential of employees through social networks, creating and maintaining online reputation, microtasking, crowd-sourcing, can not only expose the employees to a wider network of experts, but can also expand organizations resources, and solve bigger problems faster and better. DEEP™ by CIGNEX, is a great example of how you work in a much nimble and transparent environment, conducive to stellar performance and better productivity.