Client Overview
World's leading automobile conglomerate with 3,000,000 employees, 500 subsidiaries & revenue over US $200 billion
Business Need
An interactive & device-friendly portal to increase engagement with vehicle owners and provide a platform for dealers to promote aftersales services
Solution
After an extensive evaluation of portal technologies, client decided to deploy the vehicle owner's portal on Liferay, an Open Source Portal platform. Key features of the portal include:
- Integration with verticals channel partners i.e. shipment and printing partners
- Highly scalable & reusable architecture to support 1 to 2 million users
- Integration with legacy application through RESTful web services
- Accessible across all platforms – mobile, browser, tablets etc
- Automated notification to customers with credentials to access clients services
- Provides dealers a platform to market their services and latest offers
- Superior Solr Search based Dealer Locator to retrieve information on product component dealers
- Facilitate product recall for owners using Vehicle Identification Number (VIN)
- Automated build and deployment system for frequent releases
Benefits
- Strengthened customer engagement and brand advocacy
- Owner's portal delivering ease of use through web 2.0 features and personalized experience
- Interactive portal that creates proud, loyal and educated owners
- Reduced Total cost of ownership
