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Client Overview

Market Capitalization in Billions of U.S. Dollars : 8.81

Business Need

  • To reduce the time required to resolve the  ServiceNow Tickets for LMS Import
  • To get better accuracy for file comparison and validation

Key Features

  • Bot enabled ServiceNow login for LMS import task
  • Pilot to production automation benchmarked against prior defined KPIs
  • LMS Import file (XLSX)  extraction & MSOffice function to validate & format XLSX file
  • Liferay CMS login to upload the details
  • Capture status messages & update LMS import task in ServiceNow with notes


  • Achieved 100% accuracy with file comparison and validation process
  • Saved 70% time in overall process execution