When: August 31, 2017 | 10 AM PDT
Abstract: Effectively managing incidents, problems, changes, release & service requests is crucial to any business. CRM with IT Service Management (ITSM) integration empowers IT to improve the quality of customer support by efficiently handling tasks.
At CIGNEX, we have come up with a Salesforce-ServiceAide (Helpdesk) Connector which allows a customer to easily manage helpdesk (or any service management tool) tickets within Salesforce. The result is increased service agility, leading to enhanced service delivery.
Though in the webinar we will showcase Salesforce-Service Connector, you can integrate any helpdesk tool like – ServiceNow, HP Service Manager, Remedy, Zoho, Zendesk, Zapier & much more with Salesforce.
Join us for a webinar where we would discuss
- Unique features & functionalities of the connector
- Demonstrate installation of the connector within your Salesforce ecosystem
- Dynamic two-way flow of customer information from Salesforce to Helpdesk & vice-versa
- Ticket management with dashboard display & reporting
- Benefits of the connector to your organization
Duration: Webinar & Demo - 40 minutes | Q&A – 10 minutes
Presenter: Navaneeth Perde, Salesforce Lead, CIGNEX
Having 15+ Salesforce implementation experience, Navaneeth has a good understanding of Salesforce ecosystem and has worked on all modules of Salesforce including Lighting bolt, Lighting Experience, Service Cloud , Sales Cloud, Wave Analytics , Heroku, FinancialForce, and Field Service. At CIGNEX, Navaneeth leads a team of over 50+ Salesforce experts who are working on implementing complex Salesforce solutions for clients across the globe.