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26 Oct 2021

The selection of the correct RPA vendor assures value and a successful automation ROI.

It's a good moment to work with bots, according to every RPA vendor. We can say goodbye to paper-intensive operations that eat up valuable time that could be spent on more inventive and productive work thanks to AI and technology (and hopefully save some trees on the way). Robotic process automation (RPA) replaces human-intensive, error-prone processes in your operations with trackable and scalable bots, potentially saving you up to 50% on operational costs.

RPA isn't just a trendy term. A low investment threshold and quick, measurable ROI make RPA the ideal starting point for digital transformation at a time when business leaders are under pressure to embrace automation to succeed in the new reality. However, you must have the appropriate partner in order to uncover true value. This value model will walk you through the process and guarantee that you choose the best partner for your RPA projects.

A decent product (the bot itself), a good process to provide that product (the vendor), and relevancy to the industry are all required of an RPA vendor that will deliver value rather than a vanity project (the community).

RPA software products must connect with your existing architecture and legacy systems, despite the fact that RPA-powered processes are highly transferrable across sectors.

This of course raises questions: How can your company evaluate RPA vendors? What are the characteristics of an ideal RPA vendor? How do you make the right choice?

While each company's RPA vendor selection process will surely differ, there are a few key factors that all firms should look for, whether they're an HR provider, a financial services firm, or an automobile manufacturer.

What products or services does a vendor offer? Is the RPA software tailored to your intended function and compatible with your systems?

- What is the product's scale of automation capability?

- What is the delivery time? Is the implementation procedure going to take a long time and effort?

The discovery phase is critical for preventing bottlenecks later on. The ideal RPA vendor will have a concrete, proven discovery methodology that can identify your issue area, qualify the process for automation, produce demonstrable results, and build a specific RPA solution rather than an umbrella solution.

In addition, analytics and scalability are important considerations. Great RPA tools have strong analytics and reporting capabilities, which set them apart from average RPA program. A advanced reporting feature provides you with useful data and real - time insights that you can use to constantly audit, measure, and fine-tune your RPA solutions in order to optimize your processes and maximize your profits. As a result, the solution will be able to keep up with your company's long-term growth and swiftly adapt to any process modifications.


The Robotic Process Automation (RPA) Vendor

It is a continues process to optimize and scale your business operations. You'll need an RPA partner who can produce fast results and stick with you throughout the process.

Companies with high ethics and integrity will put solution fit over profit, and will care more about cultivating a mutually beneficial relationship with you than earning quick money. They develop as you develop, and they achieve success when you achieve success. A hands-on, high-touch implementation procedure, as well as concierge-level customer support, can reveal whether the RPA vendor is prepared to accompany you on your journey.

While it can be difficult to validate ethics and integrity over a short period of time, devotion to technological growth is easier to notice. A leading RPA vendor will constantly strive to improve their solutions, as evidenced by frequent product updates, solid development plans, and a clear roadmap.

The Community

Finally, a great RPA vendor does not remain encapsulated in its own experience bubble; instead, they engage with and keep current with the industry. Leading RPA providers maintain good ties with the communities they serve in order to better understand their clients' problems and grow their knowledge accordingly. Look for vendors who stay current on industry news and trends and are a constant thought leader in the field.

By sharing evaluations and recommendations, the community can assist you in expediting your vendor selection process. Examine the vendors' portfolios to see whether they are a good fit for your RPA project based on their area of expertise, certifications, and customers they serve. The strongest testaments to a vendor's capabilities and service are client recommendations.

Selecting the best RPA vendor is merely the first stage in your RPA-led digital transformation, but it is unquestionably the most important, as it will decide 90% of your success.


Selection of the right RPA vendor option isn't always easy, and it might be complicated by the abundance of information supplied by numerous vendors regarding their goods and services. Using the important qualities we've covered as a starting point can help you frame part of your decision, but keep in mind that you'll need to establish your goals and tactics very clearly right from the start. This will play a significant role in the decision process and will influence the outcome, which for many organizations will be a leaner, efficient, and cost-effective manner of doing business.