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23 Feb 2022

RPA is already a hot topic in IT and business circles. It is the fastest growing segment of the software market. RPA use bot to automate mundane business processes and increase productivity. It is the most efficient way to deliver information, customer satisfaction and help in reducing the overall business cost and save time for employees to.

There are many RPA vendors in the industry today offering automation solutions. Selection of a right RPA vendor contributes to the successful RPA project. It is one of the vital decisions that the management should take care before selecting the candidate.

Automation is fantastic for repetitive and mundane business operations. In order for RPA to be successful, it is necessary for business owners to understand which process are suitable for RPA implementation. Some businesses make the mistake of automating a process they don’t fully understand and end up automating the wrong process.

RPA implementation requires careful examination of each business process selected for automation. It is suggested that rule based processes that repeat are suitable for automation.  Processes that alter or don't follow a predictable route, on the other hand, aren't well suited to RPA.

Common Reasons Why RPA Implementation Fail?

Not Selecting the Right Tool

There are many RPA tool available in the digital world today. You will discover dozens of options to choose from, all of which are competitive and can solve all of your automation challenges. However, identifying the problem and select the right tool to tackle is critical for successful RPA implementation. Choosing the appropriate tool may require research and a thorough understanding of what technology can do to help your company grow. Before deciding on the proper RPA tool, talk to a specialist or request trial versions or a PoC if possible.

Not Selecting the Right Process for Automation

RPA performs better with rule based repetitive transactions. Identifying the right process for automation is very important for RPA implementation. For example many business processes retail and healthcare industry require no human interface and judgement. When it comes to processes that need sophisticated and critical thinking, attempting to automate them will almost always fail.

RPA implementation will always perform better when the chosen process for automation is passed through a proper channel for selection. The operations should be selected by the IT, business and the RPA teams for automation.

Dynamic Process

This is a very common error that occurs. Sometimes the automation process is much more dynamic in nature when implemented and the automating process falls apart. If the automation environment is more dynamic than planned, the RPA implementation toolkit will need to be more complex to ensure that it can continue to operate in an ever-changing environment while still delivering the desired outcomes.


Here it is important to understand the landscape of your organization. Your prospects of success will be enhanced, as with many technological investments, if senior executives can assist you in overcoming barriers as they arise.RPA succeeds when the management support the decision for implementing and oversight. It would be almost impossible to scale the technology and achieve the desired ROI if it was not tackled with the appropriate rigour, knowledge, and support teams.


Not Testing the Technology

To guarantee that the end result is desirable, it is critical to test the automation project in question. Because RPA technology-related functional standards aren't always explicitly specified in design documents, it's possible to overlook them during testing. If possible, your RPA team should test as many unfavourable scenarios as possible before the RPA implementation.


The Strategy

Before you begin your automation journey, speak with all prospective stakeholders to ensure that everyone is on board. More importantly, from the start, collaborate with your IT team, business analysts, testers, process controllers, and business process consultants to develop a unified RPA plan. Your automation business process stands a significant danger of becoming a separate function, working in silos, and not benefiting the business as planned if you don't have a comprehensive plan in place for how RPA will be used.

Setting up High Expectations

RPA can automate rule based repetitive business operations allowing your employees to focus on tasks that are more important. It could be a mistake to expect it to immediately transform your business operations and to establish unrealistic expectations. Recognize the changes that automating a process will bring to your company and set realistic goals.

Tracking Performance

Businesses frequently overlook recording and measuring the automation's performance, in addition to monitoring the robots' behaviour and analysing exceptions. The RPA team should create a list of KPIs to track and allocate resources to determining whether or not the RPA installation was effective.


Key to Successful RPA Project

Most RPA project fails as a result of a human errors and not technology itself. The businesses should take reference form the past projects to learn and identify mistakes and take different an approach. A complete RPA implementation process roadmap should be developed in advance defining the goals and objectives. The roadmap will contribute for the team to understand the job role and responsibilities. Internal and external shareholders should be addressed to rule out assumptions and conflicts.All members of the team, as well as management, must be completely engaged. Each phase of the implementation must be reviewed by top-level management so that local teams may commit substantial effort to automating activities. Everyone should be persuaded to utilise it ahead of time.Our experts summarize the RPA implementation by suggesting the involvement of the following departments to be a success –


HR plays a crucial role in the implementation process. RPA training programmes may not be included in the corporate training plan if this is not the case. To reduce dependency on RPA consultants and empower staff, RPA training is essential.


IT Department

Prior to developing a roadmap for RPA implementation, it is suggested that you communicate with your IT team. The IT department will serve as a hub for internal and external teams that will be involved in the project. IT will also be aware of any potential future system integration issues. If the organisation has already implemented RPA, IT should mix the two approaches while learning from the previous RPA project.

External Teams

If your company do not have their own in-house RPA team for designing and implementation than approach a RPA vendor and consultant to get their expertise on the topic. The external vendors have experience in implementing the right automation for large companies.

Because the vendor has substantial experience in the RPA industry, it makes sense for the business to consult with organisation and develop RPA solution.

Analytics and data

Most management programmes involve data and analytics, and bots can generate large amounts of data. Important decisions are made based on valuable data created by bots rather than diagnostic information obtained from most bot installations if analytics is included from the start.


RPA Project Mitigating Risk

We have outlined few of the common reasons that are involved in a RPA project failure. The opportunities for success with RPA implementation are unlimited. Choose your automation strategy carefully and stay informed throughout the project's lifecycle. Getting started on the road to RPA is both simple and difficult.

CIGNEX experts can assist you in identifying these issues and putting you on the proper route to automation. Our comprehensive set of services will not only assist you in getting started with RPA, but will also help you avoid any potential failures along the way.