Blogs

Lead generation is the way of attracting and converting the prospects into a customer who has shown up the interest in the products or services of a company. Typical examples in perspective of any company wherein interest indication actions are defined on filling up Contact Us/Quote form...

While preparing the RPA implementation plan, the first thing to consider is the major challenges that would find its way in technical implementation.  While the use of workflow and decision-making technologies has grown over the years, new challenges are arising. Challenge 1 – Seam...

Microservices based architecture is the future of complex applications.  In this blog, we will ponder upon one the critical components of this architecture – API Gateway. Why someone would have thought of an API gateway? Let’s start with why an API gateway is needed in the first pla...

Every organization in the world wants to have a better understanding of customer needs, identify opportunities to help and solve their problems - all by managing customer information and interactions on a single platform that’s always accessible anytime anywhere. For this reason, Google ...

Major financial institutions are still treading water when it comes to Robotic Process Automation. They are starting small with tightly articulated pilot programs with clear objectives. Often, the primary roadblock in implementation of RPA programs start with qualification of right proce...

In April 2016, the General Data Protection Regulation (GDPR) was passed in the European Union (EU) and will be enforced beginning in May 2018. The intention of GDPR is to strengthen and unify data protection for all individuals within the EU. Most organizations that process personal data...

With the announcement of Field Service Lighting, Salesforce has tried to close the gap between the customer calling customer reps, and field person servicing the customer based on the complaint or request. For companies using field service representatives like repair and servicing person...

Check out the below recent headlines –  – 13th Aug 2017 - Elon Musk backed OpenAI’s bot defeats champion in Defeats of the Ancients 2 (DOTA2) –  – 15th Mar 2016 – Google’s AlphaGo AI beats world champion in Go These headlines point to the massive proliferation of Artifi...

Salesforce has once again introduced a slew of new features to enhance the functionality of the tech solution. This year, the feature upgrades include the Lightning Experience and multiple others described in more than 500 pages of the release document. All these upgrades have the capaci...

Service delivery automation has become the need of the hour for numerous business organizations. Irrespective of their size, extent, and operations, businesses are trying to integrate processes that streamline daily operations, be cost efficient, and sustain business in the face of shrin...

There was a time when scalability meant clustering the database, then came the era of component transaction servers like Jaguar CTS & Microsoft transaction servers. This was followed up by the era of J2EE application servers like WebLogic, WebSphere, JBoss which could be clustered. T...

K12, Higher Ed and other learning centers are embracing integrated learning and automated technologies to offer students and teachers with a comprehensive educational experience. But having the right technology is just not enough. It needs to be supported with smart and actionable strate...

With battle lines clearly drawn between web applications and mobile applications, progressive web apps are seemingly the middle path that incorporates the best of both worlds. PWAs have reaped benefits for the likes of Google, AliExpress and Flipkart who have reportedly seen 50-100 % inc...

In the era where Application Programming Interfaces (APIs) are mostly used at core of many web applications, browser applications and mobile applications, it is very important to have API Testing Platform and Framework in place. Regardless of the types of web services (SOAP/REST) and the...

RPA is changing the way IT works and software testing automation is the next area BOTS are set to conquer. While automation testing is a buzzing marketplace, often there are multiple test scenarios where brute automation does not work. This can be attributed to multiple challenges: D...

At CIGNEX we believe in staying ahead of the knowledge curve. Our learning initiatives help us to discover newer avenues of leveraging technology to service our customers. The recently concluded Salesforce Bootcamp is one such step in this direction. The deep orientation we had with the ...